Terms of Use

1. Who we are

This website is operated by XiaoYuan Networks Limited, a company registered in England and Wales with company number 17152856 (“we”, “us” or “our”). We provide information about our network, AS209601, and connectivity and infrastructure services.

2. About these terms

These Terms of Use govern your access to and use of this website, including its contact forms and any website tools made available here. Please read them before using the website. If you do not agree to these terms, please stop using it. You may save or print a copy for your records.

If you contact us for an organisation, you must have authority to share the information you provide and to make the relevant enquiry. These terms do not give you authority to enter into a service contract on anyone else’s behalf.

3. Website information and service contracts

Website descriptions are general information and an invitation to discuss your requirements. They are not a binding offer, quote, service-level agreement, guarantee of coverage or commitment to provide connectivity.

Submitting a form does not establish a peering session, reserve capacity, open a service account or create a contract. Any service, pricing, delivery date, routing policy, service level or support commitment must be agreed separately in writing. An applicable signed service agreement takes priority for the services it covers.

Network facilities, exchanges, policies and availability can change. Where information is described as awaiting confirmation, it must be confirmed directly with us before you rely on it.

4. Acceptable use

You may use the website for lawful purposes related to learning about our business or contacting us. You must not:

• Attempt unauthorised access to the website, its infrastructure, another person’s data or any connected system.
• Introduce malware, exploit vulnerabilities, disrupt availability, bypass security controls or perform denial-of-service attacks.
• Send spam, fraudulent enquiries, impersonated messages, threats, unlawful content or material that infringes another person’s rights.
• Probe, scan, scrape or automate requests in a way that causes harm, unreasonable load or circumvents access restrictions.
• Use network information published here as permission to test, attack or access any network or third-party system.

Ordinary browsing, search-engine indexing and lawful linking are permitted where they do not cause harm or misrepresent our relationship. If you discover a potential security issue, report it to contact@xiaoyuan.co.uk with enough detail for us to investigate; avoid accessing data that is not yours.

5. Contact forms and messages

Provide accurate contact details and information relevant to your enquiry. You remain responsible for the content you submit and must have permission to share any information about other people or organisations.

Do not submit passwords, private keys, payment details, identity documents or unnecessary sensitive personal information. Remove unnecessary personal data and credentials from traceroutes, logs and technical reports. These forms do not accept file uploads.

Our forms use Web3Forms to process and deliver submissions. A successful submission confirms acceptance by the form service; it does not guarantee that an engineer has read your message or that we will respond within a particular period. If delivery fails, use our published email address.

This website is not an emergency reporting channel and does not promise continuous monitoring. Existing customers should use the support and escalation arrangements in their service agreement.

6. Content and intellectual property

Unless stated otherwise, we or our licensors own the rights in the website’s text, branding, logo, design and original materials. Third-party materials, names and trademarks remain the property of their respective owners.

You may view, download or print reasonable extracts for your own reference and internal business evaluation, with attribution and any copyright notices preserved. You may quote or reuse material where applicable law permits it.

Other reproduction, commercial redistribution, misleading modification, or use of our name or logo to imply endorsement requires permission. Separately licensed software and materials remain subject to their own licences.

7. External websites and linking

Links to PeeringDB, Companies House, Web3Forms or other external websites are provided for convenience. Those websites have their own terms and privacy practices. We do not control their content, availability or security, and a link does not by itself constitute endorsement.

You may link to our public pages fairly and lawfully. Do not imply a partnership, approval or endorsement that does not exist, disguise the source of our content or frame the website in a misleading way. We may ask you to remove a link that breaches these conditions.

8. Privacy and browser storage

Our Privacy Policy explains how personal information is handled when you visit this website or contact us, including our use of Web3Forms and local storage for theme preferences.

The Privacy Policy is a notice about processing personal information. Reading these terms or visiting the website does not, by itself, give consent to processing that requires consent under applicable law.

9. Availability and accuracy

We aim to keep the website useful and accurate, but information may contain errors or become outdated. Confirm technical and commercial details with us before making operational or purchasing decisions. Website content is not professional, legal or security advice tailored to your circumstances.

We may update, suspend or withdraw pages or functionality for maintenance, security, legal or business reasons. We do not promise uninterrupted access, compatibility with every device, or that the website will always be free from errors or harmful material. You should use appropriate device and network security.

10. Responsibility and limits of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing removes mandatory consumer rights.

Subject to those protections and only to the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable from a breach of these terms. If you use the website for business purposes, we exclude liability for loss of profit, revenue, business opportunity, anticipated savings, or indirect or consequential loss arising from use of this website.

These website terms do not limit any separate obligations or remedies under a service contract. Any exclusion applies only where it is lawful, fair and reasonable in the circumstances.

11. Restricting misuse

We may restrict access or block submissions where reasonably necessary to address suspected abuse, security threats, a breach of these terms or a legal requirement. Where appropriate and practicable, we will explain the restriction and consider information you provide in response.

We may preserve relevant records and disclose information to competent authorities where lawful and necessary. These measures do not prevent you from exercising data protection rights or contacting us about a restriction.

12. Changes to these terms

We may revise these terms to reflect changes to the website, our business or applicable law. The date at the top identifies the current version. Material changes will be highlighted on the website where appropriate.

Revised terms apply to use of the website after they take effect. They do not retrospectively change an existing service agreement or remove rights that have already arisen.

13. Governing law and disputes

These terms and disputes relating to this website are governed by the law of England and Wales. Business users agree that the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, this does not deprive you of mandatory protections or the right to bring proceedings in a court available to you under applicable law, including in Scotland or Northern Ireland where relevant. We do not require compulsory arbitration or waive your statutory rights.

If a provision is found unenforceable, the remaining provisions continue to apply so far as legally possible. A delay in enforcing a term does not waive our right to enforce it later.

14. Questions and complaints

For questions about these terms, permissions, accessibility issues or complaints about the website, contact us using the details below. Please explain the issue and identify the relevant page so we can respond.